Privacy Policy

Introduction

nexoventia.top SARL ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website nexoventia.top or use our services.

We are the data controller for the personal information we process about you. Our registered office is located at Rue Aldringen 32, 4044 Esch-sur-Alzette, Luxembourg.

Data Collection

We collect various types of information to provide and improve our services. The data we collect includes:

• Personal Information: Name, email address, phone number, and company details when you contact us or request our services
• Technical Information: IP address, browser type, device information, and website usage data
• Communication Data: Records of correspondence when you contact us through our website or other channels
• Marketing Data: Your preferences for receiving marketing communications and information about our services

How We Use Your Information

We use the personal data we collect for various purposes, including how we use your information to provide our services and improve your experience:

• To provide and maintain our e-commerce technology consulting services
• To respond to your enquiries and provide customer support
• To send you information about our services that may be of interest to you
• To improve our website functionality and user experience
• To comply with legal obligations and protect our legitimate business interests
• To analyse website usage and optimise our services

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• With trusted service providers who assist us in operating our website and conducting business
• When required by law or to protect our rights, property, or safety
• With your explicit consent for specific purposes
• In connection with a business transfer or merger

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including:

• Contact enquiries: 3 years from last contact
• Service agreements: 7 years after contract completion for legal compliance
• Website analytics data: 26 months (Google Analytics standard retention)
• Marketing communications: Until you unsubscribe or withdraw consent

Your Rights

Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you
• Right of Rectification: Request correction of inaccurate or incomplete data
• Right of Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Request transfer of your data to another service provider
• Right to Object: Object to processing of your data for specific purposes
• Right to Withdraw Consent: Withdraw consent for data processing at any time

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Secure data transmission using SSL/TLS encryption
• Regular security assessments and updates
• Access controls and staff training on data protection
• Secure data storage and backup procedures

International Data Transfers

As we are based in Luxembourg and primarily serve clients within the European Union, your personal data is generally processed within the EU/EEA. If we need to transfer data outside the EU/EEA, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses.

Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Luxembourg National Data Protection Commission (CNPD) or your local data protection authority.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any significant changes by posting the updated policy on our website nexoventia.top and updating the "last updated" date.